Profile of Anna Lee

Anna Lee Sales Administrative Executive with Creative Skills
10 years experience 0 projects worked Switzerland
30.00$ /hr 0$ earned
Content MarketingInternet ResearchmarketingSalesVirtual Assistant

Made in Russia, lived in London, based in Zurich

Self-motivated and devoted professional with 10 years of experience in the Travel industry with excellent administrative and management skills, enthusiastic and hardworking person. I am fast learning and able to work under pressure. My strength is multitasking, setting out priorities, reacting quickly to changing circumstances and finding new solutions. I pay strong attention to detail and have an approachable, cheerful and friendly attitude with focus on providing consistently high standards of customer service. As a responsible and punctual person I always put my heart and soul into work.

  • Excellent customer care and efficient enquiries handling
  • Excellent team development and leadership skills
  • Greet and escort partners, guests, clients and groups
  • Expertise in developing tour packages and travel plans
  • Proficient knowledge and use of Opera, Adaco, Travel Studio, Tourplan
  • Experienced Microsoft Office user with advanced Microsoft Excel and PowerPoint skills

Work History (0)

  • There are no activities yet.

Work Experiences

  • Sales Executive

    Corinthia Hotel London

    April 2017 - May 2020

    ● Research new business and clients in designated segments using available tools, internet, business listings, associations and social media
    ● Follow up leads independently or with support in order to convert new corporate accounts, MICE/Group Event business
    ● Monitor corporate business in the area, trade delegations, city events and market trends in order to identify leads
    ● Ensure all accounts, contacts and activities are updated in Opera in line with SOPs
    ● Complete and produce sales activity reports
    ● Telesales and local blitz
    ● Hosting client events, familiarisation trips, show arounds
    ● Support DOSM/DOS with senior and confidential administrative duties
    ● Annual budget planning including all relevant reports, business plan documents,
    sales trip and events calendar
    ● Monthly board and quarterly team presentations
    ● Expenditure budget and monthly budget forecast update
    ● Sales team annual and quarterly goals report
    ● Special projects on demand
    ● General administrative assistance, develop knowledge and plan sales and marketing activities
    ● Handle customer requests in the absence of a sales manager
    ● Organise sales trips
    ● Produce purchase orders and arrange all required collateral and catering for sales
    trips, exhibitions and events in a timely cost effective manner
    ● Manage site inspection calendar and coordinate competitor site inspections
    ● Arrange events including distribution of invitations, coordination of RSVP lists, meet
    and greet attendees and distribution of gifts and goodie bags
    ● Coordinate and manage internal and external meetings for sales and marketing
    teams
    ● Prepare reports and budgets as well as expenses processing
    ● Provide a knowledgeable and articulate experience to all callers
    ● Record reservations according to company standards
    ● Handle guests’ special requests, complaints and refunds
    ● Maximise customer satisfaction and hotel revenue by promoting and upselling hotel
    rooms, restaurants and other services and facilities
    ● Cooperation with front office, housekeeping, sales, meeting and events
    departments
    ● Manage and prioritise inbox and enquiries
    ● Assistance with site inspections, non-residential FAM trips and offsite showcase
    events

Education

  • BA (Hons) Linguistics and Intercultural Communication

    Moscow University of Linguistics

    September 2004 - June 2010